Returns and Exchanges

Bed Linen – Please double check that you have ordered the correct size and colours before we commence manufacture (within three days).

If you are unhappy with the colour and wish to exchange, this is possible on certain items, please contact us on 01524 844106 or via email (info@featherandsprings.co.uk) to find out if your item applies. If your item has been custom made you cannot exchange the bedding.

If you are unhappy with the quality of the fabric and wish to return for a refund this is possible on certain items, please contact us on 01524 844106 or via email (info@featherandsprings.co.uk) to find out if your item applies. If your item has been custom made, we will not be able to offer you a refund. We do also offer a FREE sample service to avoid this.

Mattresses – All mattresses are nonreturnable as they are all custom products. We are unable to accept mattresses back for exchange or a refund.